Summary
Recover when PDF export of a conversation fails or never downloads.
Before you begin
Plan includes export (BC-011, CH-008).
Steps
Confirm
export_pdfis allowed on your plan (BC-011).Retry with fewer options β hide tool calls and system messages (CH-009).
Open the conversation in a new browser tab and export again.
Shorten the thread by starting a new chat and exporting only needed messages if size is huge.
Contact support with conversation ID if repeated failures (TS-012).
Expected result
PDF downloads successfully to your device.
Tips
Pop-up blockers can prevent download β allow downloads for app.atlasverified.ai.
Export during off-peak if the thread is very long.
Common issues
Blank PDF β Retry including user/assistant messages only.
Paywall mid-export β Top up tokens (BC-007).
Related articles
CH-008
CH-009
BC-011
TS-012
