Summary
Use this guide to diagnose troubleshoot failed agent runs before contacting Atlas Agent support. It explains what to check first, what information to collect, and when the issue is likely related to account access, plan limits, browser state, or processing delays.
Before you begin
Sign in at app.atlasverified.ai.
Steps
Refresh the dashboard and reproduce the issue once.
Confirm you are in the correct organization (AT-008).
Check plan limits and tokens (BC-001, BC-011).
Gather details listed in Information for support (TS-012) and open Get Help (GS-010).
Expected result
The problem is fixed, or you have reproduction steps and IDs ready for Atlas Agent (TS-012).
Tips
Keep the related shipment, supplier, document, or organization open while you work.
Common issues
Wrong organization — Switch in the header (AT-008).
Related articles
AG-001
AG-002
AG-003