Summary
Fix chat streaming errors or unresponsive Atlas messages before escalating to support.
Before you begin
Note the conversation ID from the URL or chat header for support.
Steps
Refresh the browser tab and send a shorter test message.
Confirm your plan allows messages (CH-012, BC-011) and you have tokens (BC-001).
If you attached documents, wait until processing completes (TS-002, DC-002).
Start a new conversation to rule out a corrupted thread.
If it persists, contact Atlas Agent (GS-010) with conversation ID and timestamp (TS-012).
Expected result
Messages stream normally again or you have IDs for support to investigate.
Tips
Disable browser extensions that block websockets or third-party scripts.
VPNs may interrupt long streams — retry on a stable network.
Common issues
Only one conversation fails — Export important content (CH-008) then archive and start new.
All users in org affected — Status incident; contact support with org name.
Related articles
TS-012
CH-012
TS-002
GS-010