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Paywall blocks a feature you need

Atlas Verified help: TS-008

Summary

Troubleshooting steps tie to support contacts (GS-010 / TS-012) and telemetry you can paste into tickets.

Before you begin

Steps

  1. Capture context — Note org id from OrgSwitcherPill, approximate time, browser, and failing route (?panel= values).

  2. Retry safely — Clear stale dashboard state (TS-011), refresh Billing for usage discrepancies (TS-005), or resend verification (TS-006).

  3. Upload failures — For TS-004 compare file type against chat attachment limits and watch Staged for upload errors.

Expected result

You finish Paywall blocks a feature you need with the outcome described in the steps above (saved record, sent email, or updated status in the UI).

Tips

  • Atlas chat (atlas-chat.tsx) shows Staged for upload for attachments, toast is ready for analysis after documen

Common issues

  • Wrong organization — Switch org from the workspace header pill (AT-008).

  • Upgrade overlay — See BC-011 and your Billing tab.

Related articles

  • TS-012

  • BC-011

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