Summary
Troubleshooting steps tie to support contacts (GS-010 / TS-012) and telemetry you can paste into tickets.
Before you begin
Sign in at app.atlasverified.ai.
Steps
Capture context — Note org id from OrgSwitcherPill, approximate time, browser, and failing route (
?panel=values).Retry safely — Clear stale dashboard state (TS-011), refresh Billing for usage discrepancies (TS-005), or resend verification (TS-006).
Upload failures — For TS-004 compare file type against chat attachment limits and watch Staged for upload errors.
Expected result
You finish Paywall blocks a feature you need with the outcome described in the steps above (saved record, sent email, or updated status in the UI).
Tips
Atlas chat (
atlas-chat.tsx) shows Staged for upload for attachments, toast is ready for analysis after documen
Common issues
Wrong organization — Switch org from the workspace header pill (AT-008).
Upgrade overlay — See BC-011 and your Billing tab.
Related articles
TS-012
BC-011
